Become agile, adopt technology, increase productivity, and develop platform governance with a simple implementation.
Discover how straightforward this technology can be adapted without the need for unnecessary installations or prior IT knowledge. An intuitive design guides you effortlessly as each step is clarified. Should a complex question arise, seasoned Timebay architects will guide your team with strategy, tactic, and expertise. All that is needed to begin is an internet connection and an account. The following insights highlight the main factors and give an idea of just how easy it is to implement. Timebay provides the streamlined transition keeping implementation short but precise for companies of all sizes and industries.
When it comes to implementation, the journey is as unique, as the company itself but many points are universal throughout the process. With any implementation, of course, the start point is adding corporate details. The Timebay platform reflects a clear and coherently structured design that gives the user full orientation and makes adding in such information effortless.
Once the basic corporate details are in, workforce accounts can be created. Alternatively, for the sake of simplicity, an invitation can also be sent allowing the employee to fill in the personal details themselves. Depending on the part the employee plays in the company a role can be assigned of either administrator, moderator, or member. Each with its own level of accessibility or limitation depending on what is needed. If wished entire departments can be specified as well. This way the structure is clear from the beginning.
External touchpoints can take place while retaining your corporate persona. Company colors, language, and logos can be added. Externally functions and communications with clients or partners can be set up to look seamless with corporate identity. Everything from the chat, to the module interface, and even the QR code, can be altered to match the company's look and feel. It is only a matter of filling in a few details and it's ready to go.
The core building blocks for everything that is achieved on the platform are the templates. Services can be changed, files updated, entire production lines modified, and even interactions with the end client regarding the device or service can be altered here. Changes made here can be made on a bigger scale. The reason being, that once set up a company's products or services can be derived from the template.
Let's look at an example to explain this in more detail. For instance, let's say you are the proud owner of a company that specializes in digital coffee makers and you have a bestselling model called the XBREW. A template can be created for the XBREW and the set-up is simple: with just a few clicks, the settings can be adapted to the needs of the company. Then information, pictures, attachments, and more can be easily added manually or uploaded. Now the template is ready, thousands of digital devices can be derived from it. One for every XBREW coffee maker in the field. Should a new model emerge in production, the existing template can be cloned and the details altered. As simple as that.
With just a click, the template can be used to create digital devices, also known as digital twins. This is an extension of a single device or service. Like, the XBREW coffee machine that is currently at the end-clients home. A digital twin can be created and all of its individual data and history will be duplicated in it. Data such as when the parts were last replaced or other specific details. Individualized data is not all that is offered. The twin is also enriched with features that would not be possible for the XBREW alone. For example, if a complex problem arises, AR Remote Help can aid in quickly solving it. The digital twin can be reached via QR code. Pairing the twin and a QR code is as easy as clicking a button. The possibilities the twin provides are vast, and the creation is easy.
If necessary, customer data can be added to the platform. With B2B communications, as with hospital equipment, manufacturers need to stay in touch and check-in routinely. Regardless of whether the customer is private or corporate, information can be stored in direct relation to the device or service provided. Implementing the data is also straightforward. Just add in customer details manually or import a list.
The ability to store customer data depends entirely on the company's needs. For many companies, as in the XBREW example, no customer data is required. If a customer needs to contact the company for an inquiry or guidance, GDPR-compliant channels are readily accessible for smooth communication. Leaving the decision to retain customer data or not entirely up to the business.
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