SERVICE

Coffee Machine
Reparation Estimation

45 minutes of online research
51  minutes waiting on Hotline
01  Day later Issue reported
04  Days of miscommunication
14  days waiting for parts
45 unamused employees waiting for coffee

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Home Appliances Industry

ONE TOOL
total SATISFACTION

Home Appliances Industry

SERVICE

Automotive Industry
Car Reparation Estimation

01  day Later issue Reported
03 days to bring to car dealer
01 day to move to repairshop
04  Days of miscommunication
03 weeks waiting for correct parts
45 min call with a very upset client
01  Client Lost

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Automotive Industry

ONE TOOL
total SATISFACTION

Automotive Industry

SERVICE

Healthcare Industry
Defected Operation Equipment Repair Estimation

03 hours to communicate
07 Days locating equipment
02 weeks waiting for replacements
25 patients relocation to new hospital
51 rescheduled operations
21 upset patients & family members

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Hospital

ONE TOOL
total SATISFACTION

Hospital

SERVICE

Construction Industry
Excavator Downtime Estimation

48  Hours Later issue Reported
02  DAys of  lost Man-hours
04  Days of miscommunication
25   Days waiting for parts
68  day Project Setback

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Construction Industry

ONE TOOL
total SATISFACTION

Construction Industry

SERVICE

Hospitality Industry
Hotel Pool Repair Estimation

51 minutes Later issue Reported
15 Days pool closed off
21  Canceled Bookings
17  negative reviews
01 upset hotel critic
01  Star Lost

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Hospitality Industry

ONE TOOL
total SATISFACTION

Hospitality Industry

SERVICE

Logistic Industry
Lost Cargo Retrieval Estimation

10  days Later issue Reported
14  DAys of CAlls & searching
04  Days of miscommunication
02  Months waiting for RElocation
01  Client Lost

total frustration

DONE RIGHT

CHANGING THE
SERVICE GAME

Logistic Industry

ONE TOOL
total SATISFACTION

Logistic Industry

IMPROVE SERVICE COMMUNICATION

The Truth is

The Root Cause of most Issues is Simply Bad Communication

We have all had a product or service that we did not fully understand or encountered an issue where the solution was not clear.

Perhaps time was spent searching tirelessly online, on a hotline, or elsewhere. Most likely, despite best efforts, the correct answer was still not found. Are you familiar with anyone who looks forward to hotlines? Unlikely.

Most firms would agree that customer services play a key role in a business's growth and development. Good communication is the essence of exceptional cooperation and coordination. All are needed for delivering excellent customer service but sometimes brands fall short when trying to improve their customer's experience.

Simply Bad Communication

The Solution, literally

A Glimpse Into What We Supply

Acquire a different approach to enhance customer service as a whole! Taking your internal processes into account we give your device and or service a voice and integrate it into a service platform. Meeting your corporate needs and enhancing procedures.

Empower customers to resolve minor issues through digital instruction channels to reduce costs and improve efficiency. Enable agents to answer customer questions faster and with greater confidence. Seamlessly integrate tools, alleviating agent frustration. Integrate AR features into your workflow channels, letting interaction with the workforce and customers act as a first line of defense to solve more complex issues. Do all this and more!

NPS

AR Worldwide Remote Help

Enables technicians to resolve issues around the world without needing to travel to the location.

24/7 Problem Reporting

24/7 Problem Reporting

Allow customers to report problems regardless of a company's opening hours.

Rapid Response Aid

Rapid Response Aid

Access E2E service communication established without an app, making it easier for your customers to reach you.

Easily Accessible Information

Easily Accessible Information

Keep manuals, instructions, troubleshooting guides, exactly where you need it when you need it.

Greater Data Management

Greater Data Management

Retain an overview of standardized and consistent data of your ticketing processes, device documentation, and other essentials.

Performance Evaluation Possibilities

Performance Evaluation Possibilities

Easily track service documentation records, draw insights and help improve your product & services.

GDPR Compliance

GDPR Compliance

Remain compliant while maintaining device and service case information without the need for personal user data.

No App necessary icon

No APP Necessary

Since the Timebay solution has an E2E service communication, no APP is required, therefore achieving a high level of user acceptance.

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Digitalize your service calls

Save time & money by allowing your service management to take care of itself - with RepairCode.

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Empower your customers with an instant troubleshooting guide

The users receive tips and relevant instructions from our first-line troubleshooting guide.

Communicating service requests has never been easier

Customers can report their concerns at anytime: describe, attach photo, schedule & send.

Decentralized dispatch of service requests

Technicians get notified about the service request along with all the required information, whereby the most suitable technician accepts the task.

Direct communication & instant updates

Our in-task process allows detailed exchange between user and technician about the request.

Problem solved!

Start today by letting RepairCode digitalize your service management.

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This is Timebay

This is Timebay

We offer innovative and practical solutions to tackle complex challenges.

Features

A Taste of What's Possible

Pioneer the market, giving voice to your commodity. Regardless of whether it is a product or service, our solution allows you to expand the scope of new possibilities.

Learn More
Pick Appointment
Video Session
Location Overview
Your Assistant
AR Remote Hands
Voice Message

Benefits

Get Ahead of the Game

Take the first step that can be a differentiator for the future of your business by giving your company a competitive edge, increasing customer satisfaction, impacting margin and so much more. Our versatile platform can aid your workflows and help meet your corporate needs. Find out more about a new kind of service management system and some of the benefits that can set your business ahead of the game.

Gain a Competitive Edge

Gain a Competitive Edge

Make service your strength, offer new options to stand out from the competition and increase customer loyalty.

Save Time and Money

Save Time and Money

Unburdens management staff with automatic and decentralized assignment of service technicians.

Boost Customer Satisfaction

Boost Customer Satisfaction

Create additional value for end-users with various possibilities, such as immediate support, or 24/7 options for problem reporting.

Improve Communication

Improve Communication

Reduce service costs with user-friendly communication channels that optimize the preparation, coordination, and execution of services.

Increase Profit Margin

Increase Profit Margin

Impact margin through improved service cases and avoid costs that lead to loss of profit during the warranty period.

Simplify Data Tracking

Simplify Data Tracking

Aquire clear oversite of service documentation and product quality with automatically generated records that are easy to track.

implementation

Timebay helps you find the best options for your business to become agile, adopt technology, increase productivity, and develop platform governance with a simple implementation.

KICKOFF

Timebay will set you up with a platform and help create a plan to get started. An intuitive platform design guides you effortlessly as each step is clarified. Then it's just training, setup, and launch!

01

ASSIGN

Once the basics are set, the workforce or entire departments can be invited and roles assigned. Each with its own level of accessibility to the platform depending on what is needed. Bringing structure from the start.

02

TRAIN

With our training, your team members will know best practices and be ready to go. Should a complex question arise, seasoned Timebay architects will guide your team with strategy, tactic, and expertise.

03

CREATE

Once training is complete, your team members are ready for creation. With just a few clicks, the platform can be set up and adapted to the needs of the company.

04

IMPROVE

As you use the platform, various statistics generated can help improve factors that affect key performance indicators. Achieve key business goals by tackling actual issues that can affect service while saving costs.

05

EVOLVE

Continue to get the most out of the platform and evolve with it. As your efficiency increases and service cases improve dramatically, you will find that your business will evolve profitably and positively.

06

Learn More

Save Costs and Create Value

Improve Key Performance Indicators (KPI)

Bring measurable value to your organization by improving factors that can affect key performance indicators. Aspects such as avoided downtime, reducing needless deployment of service personnel, or increased problem-solving can dramatically improve the success of a corporation. Demonstrate how effectively your company can achieve key business objectives by addressing fundamental issues that can make an impact on how you handle service cases and while saving costs.

NPS

NPS

Shortened or avoided machine down times add value for users while increasing customer loyalty and satisfaction!

“Fix on the first try”ratio

“Fix on the first try” ratio

Detailed problem reports and service histories increase problem-solving for technicians on the first try, which lowers overall service costs!

“No failure found” ratio

“No failure found” ratio

Easily accessible service manuals and remote inspections (AR-video) reduce the number of unnecessary deployments of service personnel!

Self-service ratio

Self-service ratio

Interactive troubleshooting guides, as well as virtual assistance, increase the number of partners who can fix minor issues themselves!

Service Costs

Service Costs

Simplified fleet management, project overview and assignation of service cases reduce administrative costs!

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Interested in learning more?

Contact us with your enquiries or request a demo.

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